Privacy Policy

  1. Introduction
    1. This Privacy Policy ("Policy") sets out how Genera Films Limited ("Genera", "we", "us", "our"), whose registered office is at 2 Masbro Road, London W14 0LT, United Kingdom, will process any personal information that we collect from you or that you provide to us when you use any of our websites and/or applications ("Service").
    2. Please read this Policy carefully to understand how we use and protect the personal information about you.
    3. We reserve the right to make changes to this Policy from time to time. Any such changes will be posted to our website and we may also notify you of any material changes by e-mail.
  2. Contacting us

    If you have any queries in relation to this Policy or the Service or any complaints please contact our Customer Service Team at support@generafilms.com.

  3. What personal information we collect and how we use it
    1. Information you give us. You may provide us with personal information about yourself when you use our Service, and in order to submit a competition entry you will be required to create an account ("Account") with us. The personal information that you may provide when setting up your Account may include your name, email address, postal address, bank account details, and telephone number. You may also provide us with your credit or debit card number, security code and expiry date, when using our Service. Furthermore, you may provide us with personal information in your correspondence with us and in the content you upload through the Service. If you register to hold an Account with us, you will also have a unique identifier and password which enables you to access your Account
    2. We will use the personal information you provide us to: (1) facilitate competition process and review of any entries you submit; (2) process debit and credit card payments; (3) verify your identity; (4) prevent, detect and investigate potentially illegal activities; (5) send you information about the Service; (6) provide customer service in relation to your use of the Service, to contact you, to deal with enquiries and complaints relating to the use of the Service and to notify you of any changes to the Service; (7) to provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about our products, services, events and offers, which you have requested to be sent; and (8) to provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about our other group companies’ and/or carefully selected third parties’ products, services, events, special discounts and offers where you have expressly consented to be contacted for such purposes.
    3. Information we collect automatically. When you visit our website, we may automatically collect information about how you use the Service. This may include your IP address, log-in information, geographical location, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit including the URL clickstream to, through and from our website, download errors, length of visits to certain pages, page interaction, referral source and similar information. This information may be collected by a third party website analytics service provider on our behalf and may be collected using cookies. For more information on our use of cookies please refer to the cookies section below.
    4. We use the information we collect automatically: (1) to administer our website for internal operations including troubleshooting purposes; (2) as part of our efforts to keep our website safe and secure; (3) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; (4) to develop, improve and personalise the Service so as to improve your experience; and (5) to provide third parties with anonymised statistical information about our users.
    5. Information provided to us by a third party. In some instances, we may receive some personal information that you submit to any third party website that you access from a link available through the Service. You should check the privacy policy of that website to find out how they will use your personal information.
  4. Sharing and disclosing your personal information
    1. Other than as expressly set out in this Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of your personal information without your consent.
    2. We may disclose your personal information: (1) to the relevant Genera Films partner, as appropriate, who you contract with via the Service; (2) to third parties who we use to verify your identity; (3) to any third party so that they can provide you with, marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about their own products, services, events, special discounts and offers, which you have requested to be sent or which may be of interest to you, where you have expressly consented to be contacted for such purposes; (4) to any third party to whom disclosure is necessary to enable us to provide the services or products which we offer through the Service; and (5) to any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
    3. We may also disclose your personal information where: (1) it is necessary to involve a third party service provider in order to deliver our services on our behalf (including operating this website); (2) explicitly requested by you; (3) required by a court order or any legal or regulatory requirement; (4) it is considered by Genera to be necessary or required by the appropriate law, or to protect the safety of the customer, business partners or third parties; (5) it is required by auditors, legal representatives and similar agents; or (6) Genera is contemplating selling a business unit, provided that such access to your personal information will be disclosed only to the extent necessary for legitimate business purposes and the recipient will be contractually prohibited from using your personal information for any other purpose.
    4. We take measures to require those third parties that will receive your personal information from us to protect the confidentiality of your personal information in accordance with the standards described in this Policy.
  5. How to opt out from direct marketing
    1. Subject to your consent (where required by law) we and selected third parties may use the personal information you give us when using our Service for direct marketing purposes to provide updates or other communications that we think may interest you. We will only send you marketing correspondence in accordance with your marketing preferences, and you can opt-out of receiving these communications at any time by clicking the Unsubscribe link in any electronic communication we send.
  6. Cookies
    1. We use cookies to ensure that you get the most out of our Service. A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. The text file is then sent back to the server each time your browser requests a page from the server. This enables the web server to identify and track the web browser you are using.
    2. Some cookies that we use are necessary for the Service to function properly. In addition we may also use “functional” cookies that allow the Service to remember choices you have made so as to provide a more personalised and enhanced user experience.
    3. If you do not wish us to install cookies on your device for these purposes, you may change the settings on your browser to reject cookies. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Service.
    4. For information about the specific cookies used on this website, please see below:
      Type of cookie Who serves them How to block them
      Strictly Necessary Cookies. These cookies are necessary to provide you with services available through this website and to use some of its features, such as access to secure areas. Without these cookies services you have asked for, like shopping baskets and secure customer account pages, would not be possible. Genera Not applicable.
      Functionality cookies record information about choices you’ve made and allow us to tailor the website to you. These cookies mean that when you continue to use or come back to the Services, we can provide you with our services as you have asked for them to be provided. For example, these cookies allow us to:
      • Remember settings you have applied, such as layout, text size, preferences, and colours; and
      • Show you when you are logged in.
      Genera You may disable any of these cookies via your browser settings. If you do so, various functions of the website may be unavailable to you or may not work the way you want them to.
      Analytics Cookies. These cookies collect information that is used either in aggregate form to help us understand how the website is being used or how effective our marketing campaigns are, or to help us customize the website for you. This information will also be used for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. Google Analytics You may disable any of these cookies via your browser settings. If you do so, various functions of the website may be unavailable to you or may not work the way you want them to.
  7. Third party content, websites and contributors
    1. The Service may contain content and links to websites and microsites that are operated by third parties. In addition, advertisements displayed through the Service may operate as links to that advertiser’s website, and such advertisers and third parties may also use and place cookies on your computer.
    2. We do not control these third party websites, advertisements and cookies and this Policy does not apply to them. Any personal information such third parties collect by virtue of you clicking on a third party link displayed through the Service will be collected and used in accordance with the privacy policy of that third party. Please therefore consult the terms and conditions and privacy policy of those third party websites and microsites to find out how they collect and use your personal information and to establish whether and for what purpose they use cookies.
  8. Security
    1. We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold.
    2. Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your personal information from unauthorised access we cannot guarantee the security of any personal information sent over the internet.
    3. You are responsible for keeping your password and user details confidential. Nobody at Genera will ever ask you for your password, be careful not to share this with anyone.
  9. Data Retention
    1. We will retain your personal information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits. Please be advised that we may retain some personal information after you have closed your Account with us, for instance if this is necessary to meet our legal obligations, for instance retaining the personal information for tax and accounting purposes.
  10. International data transfers
    1. Our servers are situated in Manchester, England (the "Location"); however we collect data from wherever users are situated. The personal information that we collect will therefore be transferred to the Location from any other country in which you may be located and will be subject to UK data protection laws rather than the laws of the country in which you are resident.
    2. We do not transfer personal information collected via our website outside the European Economic Area unless (a) measures are put in place in order to ensure the lawfulness of the data transfers under the data protection laws that apply to us; (b) it is necessary to provide the services you have requested; or (c) it is otherwise required or permitted by law.
  11. Your Rights
    1. You are entitled to know what personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You can access the personal information that we hold on you by logging into your Account and make any changes to your personal information if required. In certain circumstances you may also be entitled to request that we delete certain personal information that we hold about you. You can also close your Account altogether.
    2. If you have registered an Account with us, it is your responsibility to ensure that you submit true, accurate and complete information to your Account and keep it up to date. You may also update your personal information by contacting us through the contact details provided below.
    3. If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided above. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you and we may also require you to provide us with appropriate identification before we comply with this request. We will endeavour to respond within an appropriate timeframe and, in any event, within any timescales required by law.
    4. You may request that we cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communications which we send to you.